Conflict Resolution and De-escalation

Managing challenging situations, verbal aggression, and distressed behaviour in care settings. Covers triggers and warning signs, verbal and non-verbal de-escalation techniques, positive behavioural approaches, post-incident support, and recording and reporting.

What You'll Learn

• Understanding what triggers distress and aggression in care settings
• Early warning signs of escalating behaviour
• Verbal and non-verbal de-escalation techniques
• How to keep yourself and others safe during a challenging incident
• Post-incident support: debrief, recording, and reporting
• Positive behavioural support principles as a prevention strategy

Who This Course Is For

All care staff, but particularly those working in residential care, mental health services, learning disability services, or with people presenting with challenging behaviour.