Statutory & Mandatory Training
Communication in Care Settings
Effective verbal, non-verbal, and written communication with service users, families, and multi-disciplinary teams. Covers overcoming communication barriers, person-centred communication, communicating with people with sensory impairments, dementia, or learning disabilities, and maintaining confidentiality.
What You'll Learn
- Principles of person-centred communication
- Overcoming communication barriers in care settings
- Adapting communication for people with dementia, learning disabilities, or sensory impairments
- Non-verbal communication and its importance in care
- Active listening and its role in person-centred care
- Confidentiality and appropriate information sharing
Who This Course Is For
All care workers who communicate with service users, families, and colleagues as part of their role.
CQC Quality Statement Mapping
This course supports evidence for the following CQC Single Assessment Framework quality statements:
- QS6 - Safe and effective staffing
- QS9 - Equity in experience and outcomes
Certificate of Completion
On completion, you'll receive a CPD-accredited certificate of completion with a unique verification code. This certificate can be added to your CPD portfolio and presented as evidence of competency during CQC inspections.